7 Essential Project Communication Tools: Video Series

Project Builder

Communication Tool 7: Quality Control

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Video Transcript

G’day guys and welcome to the 7th and final video that we’re doing in this series which is Communication and how important good Communication is in your Building Project. I’m Mitch from Next Gen Building and over the next few minutes we’re going to talk about a few more things that you can do to assist you in really having a great experience in your Building Project. So let’s get started.

Expecting a certain level of finish or quality requires that you as the Client Communicate your expectations before any of the work is commissioned. So what can we do about that?

We can jump back to Video’s two and three where we talked about “nailing your brief” and “understanding the language that you need to speak in” and that will help you, well If you can capture the information that was set out in those video’s it will really help you. All your Projects will have some form of benchmark and framework that will show the people that are involved in your Project the level that they’re to perform to.

So some of the existing benchmarks that you might come across is the NCC or National Construction Code, the BCA which is the Building Code of Australia or and Australian Standard. So depending on what you are doing, or where you are doing it, will be what benchmark you might use. You might use a combination of all three. So, what do you do when you find something on your job and it’s not up to your standard or not up to your expectations? What I would do is Communicate your concern to the relevant person in a really fair manner. Go to them with a curiosity more than a demand because if you go to them with that sort of intent, it might just be a simple oversight for that person and they’ll be more than happy to rectify it for you – you just never know unless you ask.

What do you do if you don’t get the result from that approach? Well, I would sit down and draft an email or a letter to that person and state out very clearly and factually your concerns and don’t accuse, just list it out and send it off to them. Now, nine out of ten times this should be the end of it. If you didn’t get through stage one, this should get you through. On those very rare occasions and unfortunate times when you still don’t get the result you’re looking for, there are other avenues that you can go down. It may be Legal Representation based on the Contract that you may have in place for the Project, or there are State Industry Regulators that can sit between yourself and the Builder and work out an outcome between the two.

So this bloke by the name of George Bernard Shaw said once “The single biggest problem in Communication is the illusion that it’s taken place”

So when you are doing your Project don’t be under any assumption, don’t allow assumption or any illusion that the Communication has happened. Make sure that it has happened, make sure it’s documented in writing, preferably, and there is a clean record kept.

Exercise these Communication tools that we talked about, every step of the way and they will go towards your Project running really, really smoothly.

It should come in on time, on budget and be great fun to work on.

So that’s about it, we’ve covered off some pretty important things so to recap on the seven video’s we’ve done :-

  1. Choosing your Team – getting the Team that’s going to be right for you and right for your Project and are going to be willing to work with you.
  2. Nailing your brief – how to get Communicate what you expect out of your project to the Team.
  3. Understand the Language you need to speak in – what does it mean when someone says this or what does that mean when that drawing is like that on the plans?
  4. Getting good Estimates or Quotes and doing that process well
  5. Contracts and Agreements
  6. Monitoring and Managing the work
  7. Quality control

So, if you’ve got any questions bang them in the comments below if you want to have a talk about this or any of these topics in depth or further, feel free to private message me or again comment down below.

I also have here a PDF, this goes through the seven videos and summarises them all in one – nice little PDF document.

If you’d like to get a hold of that, jump over to our Website which is NextGenBuilding.com.au and you’ll find this and other great resources that tie in with our seven video series.

So, that’s about it guys, we will be looking at breaking down each of these seven videos into some more detailed videos later on so keep a lookout for them but as it is now, that’s it.

Thanks for listening and bye for now.

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